This Privacy Policy applies to all personal data processed by 5 Spin when you use the platform at 5spin.net, including registration, gameplay, deposits, withdrawals, and customer support interactions.
This Privacy Policy describes how 5 Spin ("5 Spin," "we," "us," "our") collects, uses, discloses, and safeguards personal information belonging to registered users and visitors of the 5spin.net platform ("you," "your").
5 Spin is committed to protecting your privacy in accordance with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We are registered with the National Privacy Commission (NPC) as required under Philippine law.
By using the 5 Spin platform — whether to browse, register, deposit, play games, or contact support — you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree, please refrain from using the platform.
This Policy should be read alongside our Terms and Conditions, which govern your use of the platform and incorporate this Privacy Policy by reference.
5 Spin collects personal data through several channels: directly from you when you register or contact support, automatically when you use the platform, and from third parties such as payment processors for verification purposes. The specific data we collect includes:
2.1 Data You Provide Directly
- Account Registration: Full name, date of birth, mobile number, email address, and a self-chosen username and password
- Identity Verification (KYC): Government-issued ID (such as PhilSys National ID, passport, driver's license, SSS/GSIS card, or UMID), selfie photographs for facial verification, and proof of address
- Payment Information: GCash account number, Maya account details, bank account details (BDO, BPI, UnionBank), or card details — note that full card numbers are processed by our payment partners, not stored directly by 5 Spin
- Communication Records: Messages sent to 5 Spin customer support via live chat or email, including any attachments you provide
2.2 Data Collected Automatically
- IP address and approximate geolocation at the time of login and gameplay
- Device information including device type, operating system, browser type and version
- Session activity logs including pages visited, games played, bets placed, and session duration
- Cookies and similar tracking technologies (see Section 5 for full details)
2.3 Data from Third Parties
- Identity verification results from our KYC/AML service partners
- Payment confirmation and transaction status data from GCash, Maya, banks, and card processors
- Fraud and risk signals from our security monitoring partners
| Data Category | Examples | Source | Required? |
|---|---|---|---|
| Identity Data | Name, date of birth, ID photos | You directly | Required |
| Contact Data | Mobile number, email | You directly | Required |
| Financial Data | GCash/Maya/bank details | You & payment partners | Required |
| Transaction Data | Deposits, bets, withdrawals | Platform automatically | Required |
| Technical Data | IP address, device, browser | Platform automatically | Required |
| Usage Data | Games played, session time | Platform automatically | Required |
| Communications | Support chat history | You directly | Optional |
5 Spin uses your personal data only for legitimate, specified purposes. We do not use your data for anything beyond what is described below, and we do not sell personal data to advertisers or data brokers.
- Account Management: Creating and maintaining your 5 Spin account, authenticating your identity at login, and managing your account settings and preferences
- Service Delivery: Processing deposits and withdrawals through your chosen payment method, calculating game results and applying winnings, and delivering bonuses and promotions to eligible accounts
- Identity Verification and Compliance: Verifying your age and identity as required by Philippine gaming regulations, conducting Anti-Money Laundering (AMLA) checks, and fulfilling our obligations as a licensed gaming operator
- Fraud and Security: Detecting and preventing fraudulent activity, unauthorized account access, collusion in card games, and other forms of abuse that harm 5 Spin or other players
- Customer Support: Responding to your inquiries, resolving disputes, processing complaints, and improving the quality of our support through review of communication records
- Responsible Gaming: Monitoring gameplay patterns that may indicate problem gambling behavior and applying protective measures when requested or when required by our responsible gaming policy
- Platform Improvement: Analyzing usage data in aggregate to improve the platform, prioritize new features, and fix bugs and performance issues
- Marketing Communications: Sending promotional offers and news about 5 Spin to players who have opted in to receive such communications. You can opt out at any time.
Under the Philippine Data Privacy Act of 2012, 5 Spin relies on the following lawful bases for processing your personal data:
- Performance of Contract: Most data processing is necessary to deliver the services you have agreed to use under our Terms and Conditions — including account management, game delivery, and payment processing.
- Legal Obligation: We are required to collect and retain certain data to comply with our gaming license conditions, the Anti-Money Laundering Act, and Know Your Customer (KYC) regulations imposed on Philippine gaming operators.
- Legitimate Interests: We process certain technical and usage data based on our legitimate interests in maintaining platform security, preventing fraud, and improving our services — provided these interests are not overridden by your privacy rights.
- Consent: Where we send you direct marketing communications or use non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
5 Spin uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is a breakdown of what we use and why:
- Essential Cookies: Required for the platform to function. These maintain your login session, remember your preferences, and ensure security features work correctly. You cannot opt out of essential cookies while using the platform.
- Analytics Cookies: Help us understand how players use the platform — which games are most popular, where errors occur, and how navigation flows. Data collected is aggregated and not linked to individual identities in reports.
- Preference Cookies: Remember your settings such as language preferences, display options, and responsible gaming tool configurations, so you don't have to re-enter them each session.
- Security Cookies: Used to detect fraudulent login attempts, identify unusual activity, and protect your account from unauthorized access.
We do not use cookies to track your activity on third-party websites or to serve you targeted advertising on external platforms.
5 Spin does not sell your personal data to anyone. We share your data only in the circumstances described below, and only with parties bound by appropriate confidentiality and data protection obligations:
6.1 Service Providers
We share data with third-party vendors who provide services on our behalf. These include:
- Payment processors (GCash/Maya API partners, Visa/Mastercard acquirers, bank transfer platforms) — for deposit and withdrawal processing
- Identity verification and KYC/AML service providers — for age verification and fraud screening
- Cloud hosting and infrastructure providers — for storing platform data securely
- Customer support technology providers — for operating our live chat system
These service providers are permitted to use your data only for the specific services they provide to 5 Spin and are contractually prohibited from using it for their own commercial purposes.
6.2 Regulatory and Law Enforcement Authorities
As a licensed Philippine gaming operator, 5 Spin is required by law to share certain data with regulatory authorities including PAGCOR, the Anti-Money Laundering Council (AMLC), and law enforcement agencies when legally required to do so. We will disclose the minimum data necessary to meet our legal obligations.
6.3 Business Transfers
In the event that 5 Spin is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will provide notice before your personal data becomes subject to a different privacy policy.
5 Spin retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, and for as long as required by Philippine law.
- Active Account Data: Retained for the full duration your account is open, plus a minimum retention period after account closure as required by gaming regulations.
- Transaction Records: Financial transaction records including deposits, withdrawals, and game results are retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLA requirements.
- KYC and Identity Documents: Retained for the period required by AMLA and gaming license regulations — typically five years from account closure.
- Customer Support Communications: Retained for two years from the date of the interaction, unless a longer period is required for an ongoing dispute.
- Marketing Consent Records: Retained for as long as you remain on our marketing list, plus evidence of when consent was given and when (if applicable) it was withdrawn.
When data is no longer required, it is securely deleted or anonymized so that it can no longer be linked to you as an individual.
Protecting your personal data from unauthorized access, loss, or misuse is a core operational priority at 5 Spin. The security measures we maintain include:
- SSL/TLS Encryption: All data transmitted between your device and the 5 Spin platform is encrypted using 256-bit SSL/TLS encryption — the same standard used by banks and major financial institutions in the Philippines.
- Password Hashing: Your account password is never stored in plain text. We use industry-standard cryptographic hashing with salting to store passwords securely.
- Access Controls: Access to personal data is restricted to 5 Spin staff and service providers who genuinely need it to perform their functions. Access is role-based and logged.
- Intrusion Detection: We operate real-time monitoring systems that detect and alert on unusual access patterns, potential breaches, and suspicious activity.
- Regular Security Audits: Our platform and data infrastructure undergo regular security reviews and penetration testing by qualified information security professionals.
- Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their accounts for an additional layer of protection beyond password entry.
The Data Privacy Act of 2012 gives you meaningful rights over your personal information. 5 Spin is committed to honoring these rights. Here is what you can exercise and how to do it:
Request a copy of the personal data 5 Spin holds about you, along with information about how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Object to processing of your data for direct marketing purposes. We will stop immediately upon receipt of a valid objection.
Request your personal data in a structured, machine-readable format for transfer to another platform or service.
Lodge a complaint with the National Privacy Commission if you believe your data rights have been violated and we have not resolved your concern.
To exercise any of these rights, contact our Data Protection Officer at support@5spin.net with the subject line "Data Rights Request." We will respond within 15 business days as required by the Data Privacy Act. We may ask you to verify your identity before fulfilling a request.
The 5 Spin platform is strictly intended for users aged 21 years and above. We do not knowingly collect personal data from individuals below 21 years of age. This is both a legal requirement under Philippine gaming regulations and a firm policy of 5 Spin.
If you are a parent or guardian and you believe your child has provided personal data to 5 Spin, please contact us immediately at support@5spin.net. We will investigate and take prompt action to delete any such data and close any associated account.
Age verification is conducted as part of the Know Your Customer (KYC) process required for all 5 Spin accounts before withdrawal privileges are enabled. Any account found to belong to a person under 21 years of age will be closed and the matter handled in accordance with applicable Philippine law.
The 5 Spin platform may reference or integrate with third-party services, including payment processors such as GCash and Maya. Once you leave the 5 Spin platform and interact with a third-party payment interface or service, that third party's own privacy policy applies to the data you provide them.
5 Spin is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party payment providers you use to fund your 5 Spin account.
Our technology stack uses services from established cloud and infrastructure providers. All such providers are contractually required to maintain appropriate data protection standards and are prohibited from independently accessing or using your personal data.
5 Spin may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify you via:
- A notice posted prominently on the 5 Spin platform at least seven days before changes take effect
- An email or SMS notification to your registered contact details for significant changes affecting your rights
- An updated "Last Updated" date at the top of this page
We recommend reviewing this Privacy Policy periodically. Your continued use of the 5 Spin platform after a change takes effect constitutes acceptance of the updated policy. If you do not agree with a material change, you may close your account and request deletion of your data as described in Section 9.
5 Spin has appointed a Data Protection Officer (DPO) in compliance with the Data Privacy Act of 2012 and NPC registration requirements. If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:
- support@5spin.net (subject: "Privacy / DPO Request")
- 24/7 Live Chat on 5spin.net — ask to be connected to the privacy team
- Response time: within 15 business days of receiving your request
If you believe your data rights have been violated and our DPO has not resolved your concern to your satisfaction, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.