Terms and Conditions – 5 Spin Online Gaming Philippines

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you") and 5 Spin ("5 Spin," "we," "us," "our") governing your use of the 5 Spin online gaming platform accessible at 5spin.net, including all games, features, promotions, and services offered therein.

By creating a 5 Spin account, logging in, making a deposit, or placing any wager on the platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not use the 5 Spin platform.

These Terms apply to all activities on the platform including — but not limited to — Tongits, Pusoy, Sabong, Slots, Jackpot Slots, Fishing Games, and Volleyball Betting. Additional game-specific rules may apply for certain products; where they exist, those rules supplement but do not replace these Terms.

To register and use the 5 Spin platform, you must meet all of the following eligibility requirements at all times:

• You are at least 21 years old. Online gambling is prohibited for individuals below 21 years of age under Philippine law. 5 Spin does not permit minors to use the platform under any circumstances.
• You are a resident of, or physically located in, the Philippines at the time of play.
• You are not accessing the platform from a jurisdiction where online gambling is prohibited by local law.
• You are not a current employee, contractor, agent, or immediate family member of an employee of 5 Spin or any of its affiliated companies.
• You are acting on your own behalf and not on behalf of any third party.
• You have not previously been self-excluded from 5 Spin or had an account terminated for violation of these Terms.

Each individual is permitted to hold one (1) account only on the 5 Spin platform. Creating multiple accounts — whether using different names, phone numbers, email addresses, or payment methods — is strictly prohibited and will result in the closure of all associated accounts along with forfeiture of any balances held therein.

When registering, you agree to provide accurate, current, and complete information. You must keep your registration information up to date. 5 Spin is not responsible for any issues arising from your provision of incorrect or outdated information.

You are solely responsible for maintaining the confidentiality of your account credentials — including your username and password. You must not share your login details with any other person. Any activity that occurs under your account while logged in with your credentials is your responsibility, whether or not you authorized that specific activity.

• If you suspect unauthorized access to your account, notify 5 Spin support immediately at support@5spin.net.
• Accounts are non-transferable. You may not sell, transfer, or assign your account or any balance within it to any other person.
• 5 Spin reserves the right to verify your identity before processing any withdrawal. Failure to complete verification may result in withdrawal delays.

All transactions on the 5 Spin platform are conducted in Philippine Peso (₱). The following deposit methods are accepted: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfers (BDO, BPI, UnionBank), and Visa/Mastercard bank cards.

The minimum deposit amount is ₱50. There is no maximum deposit limit for standard deposits, though 5 Spin may apply transaction limits for certain payment methods. Refer to the deposit page for current method-specific limits.

• Deposits are typically credited to your 5 Spin balance instantly or within a few minutes depending on your payment provider.
• 5 Spin does not charge deposit fees. However, your payment provider may charge transaction fees on their end — these are beyond our control.
• You may only deposit funds from payment accounts that are registered in your own name. Deposits from third-party accounts are not permitted and may result in account suspension.
• 5 Spin reserves the right to request proof of payment method ownership at any time to prevent fraud and money laundering.
• Deposits made in error cannot always be reversed. Contact support immediately at support@5spin.net if you believe a deposit was made incorrectly.

Withdrawals from your 5 Spin account are processed to the same payment method used for your most recent deposit, unless a specific exception applies. This is a standard anti-fraud measure.

The minimum withdrawal amount is ₱100. There is no limit on the number of withdrawals you may make, but individual withdrawal requests are subject to processing limits that vary by payment method.

• Standard withdrawal requests are processed within 24 hours during normal operating conditions. GCash and Maya withdrawals are typically processed within 5 to 15 minutes during business hours.
• Withdrawals may be delayed if your account has not completed identity verification, if your account is under a security review, or if your withdrawal involves bonus funds that have not met rollover requirements.
• 5 Spin does not charge withdrawal fees on standard transactions. Fees charged by your payment provider are your responsibility.
• 5 Spin reserves the right to perform enhanced due diligence checks before processing large withdrawals. You may be asked to provide government-issued identification and proof of payment method.
• Withdrawals will only be processed to accounts registered in your name. Any withdrawal attempt to a third-party account will be refused.

5 Spin offers bonuses, promotional credits, and special offers from time to time. All bonuses are subject to the terms of the specific promotion in which they are offered, as well as these general Terms. In case of conflict between a promotion's specific terms and these Terms, the promotion's specific terms govern for matters related to that promotion.

The following general bonus rules apply to all 5 Spin promotions unless the specific promotion states otherwise:

• Wagering Requirements (Rollover): Bonus funds are subject to a wagering requirement before they can be withdrawn. The applicable rollover multiplier is stated in the promotion details. Meeting rollover requirements means betting the bonus amount (or bonus plus deposit amount, as specified) the required number of times on qualifying games.
• Each promotion is available once per player, per household, per IP address, per device, and per payment method. Creating additional accounts to claim a bonus multiple times is fraud and will result in account closure.
• Bonuses have an expiry period from the date of issuance. Unused or unconverted bonus funds will be forfeited after expiry.
• 5 Spin reserves the right to modify, suspend, or cancel any promotion at any time, with notice provided to affected players where reasonably practicable.
• Bonuses may not be available to players who have self-excluded or have accounts under review.

5 Spin is committed to providing fair games for all players. All machine-based games on the platform — including Slots, Jackpot Slots, and Fishing Games — use a certified Random Number Generator (RNG) to determine outcomes. The RNG is regularly audited by an independent third-party testing body.

Live card games including Tongits and Pusoy are played against real human opponents. 5 Spin monitors all live game sessions for collusion, chip dumping, and other forms of unfair play. Players found engaging in these behaviors will have their accounts suspended and winnings forfeited.

• Game results are final once a round has been completed and the result confirmed by the platform. 5 Spin will not reverse game results due to a player's dissatisfaction with an outcome.
• In the event of a technical fault that affects the outcome of a game, 5 Spin reserves the right to void the affected round and refund bets. This decision is at 5 Spin's sole discretion.
• Where a game has a stated Return to Player (RTP) percentage, this represents a statistical average across a large number of game rounds and not a guaranteed return for any individual session.
• For sports betting products including Volleyball Betting, the rules governing settlement of bets — including match cancellations, postponements, and abandoned events — are detailed in the Sports Betting Rules, which form part of these Terms.

The following conduct is strictly prohibited on the 5 Spin platform. Engaging in any of these activities will result in account suspension and may be reported to Philippine law enforcement authorities:

• Creating more than one account on the platform
• Using false or borrowed identity information when registering
• Colluding with other players in card games or any other game on the platform
• Using automated software, bots, or scripts to play games or place bets
• Exploiting software bugs or errors to gain an unfair advantage — any such advantage gained must be reported immediately and any winnings from exploitation are subject to forfeiture
• Participating in any form of money laundering using 5 Spin transactions
• Depositing funds that originate from unlawful activity
• Threatening, harassing, or abusing 5 Spin staff or other players through any communication channel
• Accessing the platform from a jurisdiction where online gambling is illegal
• Allowing a third party to use your account or using a third party's account

5 Spin reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, if it reasonably believes that:

• The account holder has violated any provision of these Terms
• The account is being used for fraudulent or illegal activity
• Verification documents provided are false, altered, or unacceptable
• The account holder has requested self-exclusion under the Responsible Gaming provisions
• Continuing to operate the account would expose 5 Spin to legal, regulatory, or reputational risk

If your account is closed due to a breach of these Terms, any balance remaining in the account may be forfeited. If your account is closed for reasons unrelated to a breach — such as at your own request or due to a regulatory change — your available balance (net of any bonus funds not meeting rollover requirements) will be returned to you via your registered payment method.

You may close your own account at any time by contacting 5 Spin support at support@5spin.net. We will process your closure request within 48 hours and refund your available balance accordingly.

5 Spin is committed to promoting responsible gaming for all players. We understand that for a small number of people, gaming can become problematic. The 5 Spin platform provides the following responsible gaming tools, all of which can be activated at any time through your account settings or by contacting support:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit. Limits take effect immediately when lowered; increases take effect after a 24-hour cooling-off period.
• Session Time Reminders: Set alerts that notify you when you have been actively playing for a specified period of time.
• Loss Limits: Set limits on how much you can lose within a defined period. Once reached, wagering is paused until the limit period resets.
• Self-Exclusion: Exclude yourself from the platform for a period of your choice — from 7 days to permanent exclusion. Self-exclusion is processed immediately and cannot be reversed during the exclusion period.
• Reality Check: Enable periodic pop-up notifications during gaming sessions reminding you how long you have been playing and how much you have wagered.

5 Spin collects and processes personal data in accordance with the Philippines' Data Privacy Act of 2012 (Republic Act 10173). By using the 5 Spin platform, you consent to the collection and use of your personal information as described in the Privacy Policy, which forms part of these Terms by reference.

The personal data we collect is used for account management, identity verification, fraud prevention, customer support, regulatory compliance, and improvement of our services. We do not sell your personal data to third parties.

• You have the right to access, correct, and request deletion of your personal data. Submit such requests to support@5spin.net.
• 5 Spin uses industry-standard SSL encryption to protect data in transit between your device and our servers.
• Session and gameplay data may be retained for the period required by applicable Philippine gaming regulations for audit and compliance purposes.

The 5 Spin platform is provided on an "as is" and "as available" basis. While we make every effort to maintain platform availability and game integrity, we cannot guarantee uninterrupted, error-free service at all times.

To the maximum extent permitted by applicable Philippine law, 5 Spin shall not be liable for:

• Any loss of profits, winnings, or opportunities resulting from platform downtime, technical faults, or game errors
• Any indirect, incidental, or consequential losses arising from your use of the platform
• Loss or damage caused by events outside our reasonable control, including but not limited to internet service provider failures, power outages, or force majeure events
• Any decision to suspend or close your account in accordance with these Terms

Nothing in these Terms limits 5 Spin's liability for fraud, gross negligence, or any matter that cannot be excluded under Philippine law. Your statutory rights as a consumer under Philippine law remain unaffected.

5 Spin reserves the right to amend these Terms at any time. When material changes are made, we will notify registered players via the email address or phone number on file, or through a prominent notice on the platform, at least seven (7) days before the changes take effect where reasonably practicable.

Your continued use of the 5 Spin platform after changes take effect constitutes your acceptance of the updated Terms. If you do not agree with a change, you should stop using the platform and contact support to close your account and withdraw your available balance.

We recommend reviewing these Terms periodically to stay informed of the current version. The date at the top of this page reflects when the Terms were last updated.

These Terms and all matters relating to your use of the 5 Spin platform are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Philippines.

Before initiating any formal legal proceeding, we encourage players to raise concerns directly with the 5 Spin support team at support@5spin.net. We aim to resolve all legitimate complaints promptly and fairly.

If a dispute relates to a specific game outcome or transaction, please provide your account details, the relevant date and time, and a clear description of the issue. We will investigate and respond within five (5) business days.

If you have any questions about these Terms, or if you need to raise a concern about your account or a transaction, please contact the 5 Spin support team:

• Email: support@5spin.net
• Live Chat: Available 24/7 through the platform — log in and click the chat icon
• Languages: Filipino and English
• Response Time: Live chat typically within 5 minutes; email within 24 hours

For responsible gaming inquiries and self-exclusion requests, you may also contact us directly or visit the dedicated Responsible Gaming page.